We generally deliver all orders in 5 -12 working days, even though most of our deliverables arrive with 4- 8 working days. This is because there might be occasional delay due to customs clearance processes, which are totally out of our control.

All taxes & duties will be covered by us. If you are charged any duty/tax fees for your order, please send us a copy of the invoice so we can settle the charges.

When your order is shipped, we will immediately send you an email containing a tracking number. Using this number you will be able to know where is your item and when it is going to arrive to you. In case you did not receive this email, please email us at: info@massagiko.com.

We always work hard to ensure that all items are of the highest quality and guarantee to our customers a great brand experience. However, if you have a concern with a faulty or damaged item, please email us at: info@massagiko.com, so we can urgently review the matter and find the best solution for you.

We ship from different warehouses using different carriers so some items might arrive earlier than others. As well, often times some parcels experience shipping delays while others do not. If you'd like to know the status of your other items, please email us with your name and order number.